We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected/redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. Desi Desire shall not be held responsible for the damage of products after delivery. Desi Desire will contact the customer the first time & confirm the date, time & address of delivery. If the delivery fails due to the following reasons, Desi Desire will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, Desi Desire will refund the entire order money to the Customer.
Desi Desire WILL CONSIDER THE ORDER DELIVERY “FAILED” IN THE FOLLOWING CASES
In case of floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web-store. Also, the said shortage of goods needs to be highlighted and signed on the delivery challan copy and returned to the delivery person.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments